In order to protect our employees and our customers from any additional risk, we have made the decision to change our merchandise return policy.
Some items are non-returnable including shoes, intimate garments and custom orders
Shop Policies: I strive for customer satisfaction but it’s not always possible to please everyone. Failure to read each product description and shop policies may cause some items to not be returnable. If you are ordering custom orders a proof will be emailed to you to approve. Failure to read and approve may delay your order. Orders over 30 days with no customer response will be cancelled and refunded. Always use a tape measure when determining your size. When in doubt order up a size larger.
Processing time: We are a small company compared to other vendor. I am truly a one woman show and take time to make our clothing apparel. Some orders may take longer depending on the process to design. For details, see individual items. Most items take 7-14 days for turnaround or 30 days if it is a pre-order that I have to make. Processing time does not include shipping time.
Pre-Order items: Pre-order items are listed to get a gauge on how many I need to order and gives you access to first pick. Pre-Orders are not included in sales or promotions because they are not “in stock” items. If using Afterpay please consult with them on their policies on how you will be charged.
Estimated shipping times: North America: 3-5 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the amount of work that goes into each custom product. Group orders may take 2-3 weeks for processing and delivery. I travel for work and do no offer priority or overnight delivery. Some orders if in stock may be shipped from where I’m traveling. Every attempt will be made to ship as fast as possible. In some cases I will upgrade to priority at no charge depending on your wait time. I do not hand deliver items-NO EXCEPTIONS.
*Failure to provide correct shipping address is the buyers responsibility. Sisterblu will not give refunds on items that are undeliverable or lost due to bad addresses. Customer must pay shipping for returned orders. Please make sure you double check your address and use all capital letters. Damage claims for USPS negligence must be filed by customer first. If no resolution from your local postal office please contact us.
I gladly accept exchanges: Contact me within: 5 days of delivery. Ship items back within 7 days of delivery. We do not ship out new sizes unless we have the product in hand.
We do not accept returns. We do not accept cancellations on custom designed products. These include any digital downloads, embroidery, fabric swatches or custom measured apparel:
But please contact me if you have any problems with your order. If your order is not in design process a consideration for cancellation may be given. Please contact me ASAP. We will not refund items that have been washed or dry cleaned by the customer if the item is marked “Dry Clean Only”. No refunds will be given because of shipping delays. I do not control the weather, warehouse or postman.
The following items can’t be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for the below. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Custom or personalized orders (i.e. name or chapter)
- Items washed by the customer
- Items from a smokers home
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale or clearance
Please be patient as we grow our business! We appreciate you!